Return & Refund Policy

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We want you to be completely satisfied with your purchase. Below you'll find our return policies based on your region.

For Customers in the USA, Canada, and UK

Eligibility

  • Returns accepted within 14 days of delivery.
  • Items must be unused, in original packaging, and in resellable condition.
  • Return shipping costs are the responsibility of the customer unless the product is faulty or not as described.

How to Return

  1. Contact our support team at support@example.com with your order number and reason for return.
  2. We will provide return authorization and instructions.
  3. Ship the item to the return address below.

Return Address

Si mi te 思密特 696756
No. 45, Section 2, Shi Guang Road,
Huajia Linghang Industrial Park, Building 1, Room 107,
Panyu District, Guangzhou, Guangdong Province, China
Postal Code: 511495
Phone: +86 189 2405 3083

Refunds

Once your return is received and inspected, we’ll process your refund within 5–7 business days. Refunds are issued to your original payment method.

For Customers in the European Union (EU)

Your Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to cancel your purchase within 14 days without giving any reason.

Conditions for Return

  • You must notify us within 14 days of receiving the goods.
  • The goods must be returned within 14 days after cancellation.
  • The item should be in its original, unused condition with all original packaging.
  • You are responsible for the return shipping cost unless the item was defective or incorrect.

How to Withdraw

  1. Email us at support@example.com with your cancellation request.
  2. We will confirm receipt and provide return instructions.
  3. Ship the product to the address below.

Return Address

Si mi te 思密特 696756
No. 45, Section 2, Shi Guang Road,
Huajia Linghang Industrial Park, Building 1, Room 107,
Panyu District, Guangzhou, Guangdong Province, China
Postal Code: 511495
Phone: +86 189 2405 3083

Refunds

We will refund you within 14 days of receiving the returned goods or proof of return. The refund will be issued to your original payment method.

Need Help?

If you have any questions about your return, please contact us at support@example.com.